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Privacy Policy

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1. Introduction

Richmond Hill Boarding Kennels & Cattery (“we”, “us”, “our”) is committed to safeguarding your privacy under UK GDPR. This policy describes how we collect, use, store, and share personal data when you enquire about boarding, grooming, breeding, and small-pet services.

2. Data Controller & Contact Info

Richmond Hill Boarding Kennels & Cattery
Southport New Road, Mere Brow, Tarleton, Preston, Lancashire, PR4 6JA
Phone: 01704 231963 · Email: via website contact form
Established in 1984 and licensed by West Lancashire Borough Council.

3. Personal Data Collected

  • Enquiries/booking forms: name, email, phone, pet type/details, stay dates, dietary or medical needs

  • Communications: information shared via phone, email, or in person regarding pet boarding, grooming, breeding, etc.

  • Website analytics: anonymised IP, device/browser info, pages visited, session duration via essential and performance cookies; no profiling or advertising cookies used

4. How We Use Your Data

  • To provide boarding, cattery, grooming, breeding, and small-pet care services

  • To confirm bookings, send updates, and follow-ups

  • To improve our website and customer experience via anonymised analytics

  • To comply with licensing, safety, and financial record‑keeping regulations

5. Lawful Basis

  • Contractual necessity: to fulfil service bookings and pet care

  • Legitimate interests: to operate safely and improve services

  • Consent: where provided for follow-ups or marketing messages

  • Legal obligations: for licensing and compliance with animal regulations

6. Data Sharing

We do not sell or lease your personal data. We share it only with:

  • Service providers (hosting, email systems, booking software) acting as processors

  • Regulatory authorities, if required by law or licensing

7. Cookies & Tracking

  • Essential cookies: for booking forms and site functionality

  • Performance cookies: for anonymised analytics (e.g., Google Analytics)
    No advertising, profiling, or third-party marketing cookies are used

8. Data Retention

  • Booking and enquiry records: retained for up to 7 years for safety, licensing, and financial compliance

  • Analytics session logs: deleted after 24 months; aggregated data may be kept longer

9. Your Rights

You have the right to:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to certain processing
    Contact us via phone or the website form to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls, and staff training to protect your data. While we follow best practices, no system is entirely infallible.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates

We may update this policy from time to time. The “Effective Date” at the top reflects the current version. Continued use of the site indicates acceptance of updates.

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